Privacy Policy — we 999c Platform

1. Who We Are

we 999c operates the online gaming platform accessible at we999c.org. In this Privacy Policy, references to "we", "us" or "our" all refer to we 999c. This policy covers all data collected through the website, the mobile app and any communications between you and our support team.

If you have questions about how your data is handled, you can reach our privacy team directly at [email protected]. We aim to respond to all privacy-related queries within five working days.

2. What Information We Collect

We collect personal information in the following situations:

2.1 When You Register an Account

To create a we 999c account you need to provide your full name, date of birth, email address, phone number and a password. We use this information to set up your account, verify your identity and communicate with you about your account activity.

2.2 When You Verify Your Identity

As part of our standard account verification process, we may ask you to provide a copy of a government-issued ID such as a CNIC or passport, and possibly a proof of address. This information is used solely for identity verification and fraud prevention purposes.

2.3 When You Make Deposits or Withdrawals

When you transact in PKR via JazzCash, Easy paisa, Raast, Bank Transfer, card or mobile wallet, we collect the transaction details necessary to process the payment — including the payment method reference, transaction amount and timestamp. We do not store full card numbers or mobile wallet PINs on our servers. Payment processing is handled by trusted third-party payment processors who operate under their own security and compliance standards.

2.4 When You Use the Platform

We automatically collect certain technical data when you browse and play on we 999c. This includes your IP address, device type, browser type and version, operating system, pages visited, time spent on pages, game session data and betting history. This data helps us maintain platform performance, troubleshoot technical issues and improve the overall experience for Pakistani players.

2.5 When You Contact Support

If you raise a support query, report a technical issue or make a complaint, we collect the content of your message along with your account details and any attachments you provide. This information is retained as part of our customer service records.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Account management: Setting up, verifying and maintaining your we 999c account so you can deposit, play and withdraw in PKR without interruption.
• Identity verification: Confirming that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your account is not being used for fraudulent purposes.
• Payment processing: Handling deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, cards and mobile wallets securely and accurately.
• Platform security: Detecting and preventing fraud, money laundering, bonus abuse, multiple account creation and other prohibited activities listed in our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes and keeping records of communications for quality and compliance purposes.
• Service improvement: Analysing usage patterns and platform performance data to improve the website and app experience, optimise game loading, and ensure the platform works well on Pakistani networks and devices.
• Promotions and communications: Sending you information about bonus offers, new games, PSL betting markets and platform updates — but only if you have opted in to marketing communications. You can opt out at any time.
• Responsible gaming: Using account activity data to monitor for signs of problem gambling and, where necessary, proactively reaching out to players who may benefit from our responsible gaming tools.

4. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contract performance: Processing necessary to provide you with the we 999c service you have signed up for — account management, payments and gameplay.
• Legitimate interests: Processing carried out in our legitimate business interests, such as fraud prevention, platform security and service improvement, where those interests do not override your own rights.
• Legal obligations: Where we are required to process data to comply with applicable laws, including anti-money laundering obligations and identity verification requirements.
• Consent: Where you have explicitly consented to processing — for example, by opting in to receive marketing emails or push notifications about promotions.

5. Payment Data and PKR Transactions

All financial transactions on we 999c are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the payment information you provide is passed securely to our payment processing partners. These partners — which include the technology providers behind JazzCash, Easypaisa, Raast and bank payment gateways — process your payment data under their own privacy and security frameworks.

we 999c does not store your full JazzCash or Easypaisa account PIN, full bank account numbers or card CVV codes. What we do retain is a secure transaction reference, the payment method type, the PKR amount and the timestamp of the transaction. This is the minimum information needed to manage your account balance, process withdrawal requests and resolve any payment disputes.

6. Sharing Your Information

we 999c does not sell, rent or trade your personal data to any third party for marketing purposes. Period. We may share your information only in the following specific circumstances:

• Payment processors: Transaction data is shared with the payment processor required to complete your PKR deposit or withdrawal.
• Identity verification providers: We use third-party services to verify CNIC, passport or other identity documents you submit during account verification.
• Fraud and security partners: Anonymised or aggregated data may be shared with fraud prevention services to help identify and block suspicious activity across the platform.
• Legal requirements: If required by applicable law or a formal request from a competent authority, we may disclose account or transaction data as legally required. We will always aim to notify you in advance where this is legally permitted.
• Business transfers: In the unlikely event of a merger, acquisition or sale of business assets, your data may be transferred to the successor entity, who will be bound by privacy obligations no less protective than those in this policy.

We require all third parties who process personal data on our behalf to handle that data securely, use it only for the specific purpose for which it was shared and not retain it longer than necessary.

7. Cookies and Tracking Technologies

we 999c uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the types of cookies we use:

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the platform, though some features may behave differently.

8. Data Retention

We retain your personal information for as long as your account is active and for a period thereafter as required to meet our legal and compliance obligations. In practice, this means:

• Account and identity data is retained for a minimum of five years after account closure.
• Transaction records in PKR are retained for a minimum of five years to meet financial record-keeping requirements.
• Customer support communications are retained for two years unless related to an unresolved dispute.
• Marketing preferences and opt-in/opt-out records are retained for the life of the account plus one year.

When retention periods expire, data is securely deleted or anonymised so it can no longer be linked back to you.

9. Your Rights

You have a number of rights over your personal data held by we 999c. You can exercise any of the following rights by contacting us at [email protected]:

• Right to access: Request a copy of the personal data we hold about you and how it is being used.
• Right to correction: Ask us to correct any inaccurate or incomplete personal information on your account.
• Right to deletion: Request that we delete your personal data, subject to our legal retention obligations. Note that deletion requests may require account closure.
• Right to restriction: Ask us to limit how we process your data in certain circumstances — for example while a dispute is being resolved.
• Right to portability: Request your personal data in a structured, commonly used, machine-readable format.
• Right to object: Object to processing based on legitimate interests, including any direct marketing communications.
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid data rights requests within 30 days. In some cases — particularly complex requests — we may need up to 60 days, but will notify you within the initial 30-day window if an extension is required.

10. Data Security

we 999c takes data security seriously. We apply industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include end-to-end TLS encryption for all data in transit, encrypted storage of sensitive account and payment data, access controls limiting data to authorised personnel only, and regular security reviews of our platform infrastructure.

Despite these measures, no online platform can guarantee absolute security. If you believe your we 999c account has been accessed without your permission, please contact support immediately at [email protected] so we can investigate and take appropriate action.

11. Children's Privacy

we 999c is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has registered an account, that account will be immediately closed and any associated data deleted in line with our player protection policies. If you believe a minor has accessed our platform, please notify us at [email protected] straight away.

12. Third-Party Links

The we 999c platform does not include links to external third-party websites. All navigation links on the platform remain within the we 999c domain. This policy does not cover the privacy practices of payment processors or other service providers — please refer to their own privacy policies for information on how they handle data.

13. Changes to This Policy

we 999c may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable legal requirements. When material changes are made, registered players will be notified by email to the address associated with their account. The updated policy will be published on this page with a revised date. We recommend reviewing this page periodically even if you have not received a notification, so you are always up to date with how your data is handled.